Privacy Policy
Last Updated: October 18, 2026
At SpecialAlbum.com, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains what information we collect, how we use it, how we store it, and when it may be shared.
1. Information We Collect
We collect information that you provide when creating an account, purchasing a plan, or submitting the details needed to create your album.
1.1. Customer and Account Information
We collect your name and email address to identify you, manage your account, communicate with you, and provide our services.
1.2. Event Details and Album Content
When you purchase a plan, you may provide event details, stories, dates, photographs, videos, and other information related to your special event.
This information is used to create and personalise your digital album according to your instructions.
1.3. Order and Payment Information
We maintain records of your purchase, including the plan you purchased, the amount paid, and the email address associated with your order.
SpecialAlbum.com does not collect or store your payment card details on our servers. Payments are processed through our payment gateway, which may collect and retain payment information according to its own policies and procedures.
2. How We Use Your Information
We use your information for the following purposes:
2.1. Creating Your Album
Your event details, stories, photographs, and other submitted content are used to design and create your personalised digital album.
We do not use your event content for unrelated purposes.
2.2. Managing Your Account and Orders
Your name, email address, and order details are used to identify your account, manage your purchase, provide customer support, and communicate with you about your album or hosting plan.
2.3. Company Records and Accounting
We retain relevant order and payment records for company reference and accounting purposes, even after your album content has been deleted.
3. Promotional Use of Your Photos and Album
We may wish to showcase selected albums or photographs on our website, social media, or other promotional channels to demonstrate our work.
3.1. Optional Promotional Consent
When submitting your album details and photographs, you may be presented with an optional checkbox asking whether SpecialAlbum.com may use your album or photographs for promotional purposes.
3.2. Your Choice
We will only use your album or photographs for promotional purposes if you have agreed through this optional consent.
Agreeing to promotional use is not required to purchase a plan or have your album created.
4. How We Store and Delete Your Information
We use WordPress and Cloudflare R2 as part of our album creation and hosting process.
4.1. Temporary Storage of Original Photos
When you upload photographs through your dashboard submission form, the original uploaded images are temporarily stored in a Cloudflare R2 storage bucket.
We download the images, resize them as needed, and upload the images selected for your album to WordPress.
Once the selected images have been successfully uploaded to WordPress, the original images stored in Cloudflare R2 are deleted.
4.2. Storage During Your Hosting Period
The photographs used in your published album and the associated album content remain stored in WordPress for the hosting period included in your purchased plan.
If you renew your plan, your album content will continue to be hosted according to the renewed hosting period.
4.3. After Your Hosting Period Expires
If your hosting plan expires without renewal:
- Your album will be made private and will no longer be publicly accessible through its album link.
- We will retain the album content for a maximum of one month after the hosting expiry date, during which you may contact us to renew your plan.
- If you do not renew within this one-month period, we will permanently delete the album content, including the photographs and other event details stored in WordPress.
4.4. Order and Accounting Records
Even after your album content is permanently deleted, we will retain relevant order and payment records, including the plan purchased and the amount paid, for company reference and accounting purposes.
5. Sharing Your Information
We do not sell your personal information or make it available to third parties for their own marketing purposes.
However, certain information may be shared in limited circumstances:
5.1. Service Providers and Business Partners
We may share relevant information with service providers or business partners when necessary to operate, maintain, improve, or migrate our systems and infrastructure.
For example, if we need to rebuild or migrate our customer management system or other infrastructure, relevant information may be shared with partners involved in that work.
Such sharing is limited to what is reasonably necessary for the relevant business or technical purpose.
5.2. Payment Processing
Payment information required to complete your purchase is handled by our payment gateway. Your payment provider may process or retain payment information according to its own privacy policy and procedures.
5.3. Promotional Content
Your album or photographs may be shared publicly for promotional purposes only if you have provided the optional promotional consent described in Section 3.
6. Protecting Your Information
We take reasonable steps to protect the personal information and album content entrusted to us.
However, no website, storage system, or method of electronic transmission can be guaranteed to be completely secure. We cannot guarantee absolute security of information transmitted or stored electronically.
7. Your Privacy Questions and Requests
If you have questions about this Privacy Policy or how your information is handled, please contact us.
Email: support@specialalbum.com
We will review your enquiry and respond as appropriate.
8. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our services, systems, or business practices.
Any updated version will be published on this page with a revised Last Updated date.